If you’ve signed up for Freshdesk Messaging before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshdesk Messaging after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up before
April 29, 2021, continue reading.
Track your team's performance
Modified on: Thu, 12 Aug, 2021 at 10:36 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Measure your team's performance and improve customer happiness
In Freshdesk Messaging you can track and team's performance and identify opportunities to improve the quality of your product/service and also the customer experience you provide. You can do this through,
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