We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Integrate Zendesk with Freshdesk Messaging
You can integrate your Zendesk account with Freshdesk Messaging.
Pre-requisites
To integrate your Zendesk account with Freshdesk Messaging, you'll need the following information,
- Your Zendesk Admin Email ID
- Your Zendesk Subdomain - You can get this from your Zendesk URL. For example, if your Zendesk account URL is https://example.zendesk.com/ then your subdomain is 'example'.
- Your Zendesk Account Token (unused, if not, generate a new one) - You can get this from your Zendesk account by going to Channels > API > Token Access as shown in the screenshot below
How to setup the integration
Login to your Freshdesk Messaging account as Account Owner/Admin.
Go to Admin > Integations > Zendesk
Add your Zendesk Admin email ID, subdomain, and account token.
