We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

A conversation will be marked as 'Offline' conversation when,

  • It gets started (created or reopened) outside business hours through the Offline Experience flow.

  • An ongoing conversation has a follow-up message outside business hours will be marked as ‘offline’ conversations.