We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Chat analytics lets you learn from customer interactions, which gives actionable insights into your customer experience.
The three reporting modules in chat analytics are:
With this report, you can analyze or compare agents’ availability and productivity with incoming chat volume to allocate and distribute resources accordingly.
Some of the other primary metrics you can get are:
|Sum/average of the amount of time an agent was active on intelliassign|
|Frequency of agent becoming active on intelliassign|