We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Note: If you're using an older version of Freshchat (your URL would look like accountname.freshchat.com), please click here to learn about the prompt-based bot builder for your account.

Freddy AI can improve your bot-building process and create bots for all the channels your customers use. With Freddy AI, you can create intelligent personalized chatbots for customer service. Whether you're a seasoned developer or a beginner, you can just ask Freddy to build, modify, and deploy bots that can interact with your customers. 

  • To get started with Freddy Copilot, navigate to Admin > Freddy AI > Toggle on Text-to-bot under Freddy Self Service to start building bots using Freddy AI. 

  • You can ask Freddy to create new flows, by simply describing the kind of flow you need to build, and Freddy AI will build them for you.
  • You can ask Freddy to add dialogs to existing bot flows, by simply describing the dialog you need to add to the flow, and Freddy AI will build them for you.
  • You can ask Freddy to build APIs for you to connect with your favorite systems by describing what the API should do, and Freddy AI will build it out for you.

With its powerful features and user-friendly interface, Freddy AI makes it easy for anyone to build their own bots, opening up endless possibilities for automation, customer engagement, and innovation. Whether you're looking to streamline business processes, improve customer service, or create new user experiences, Freddy AI is the perfect tool to help you achieve your goals.

You can use Freddy to make the most out of your agent experience and your admin experience. Learn more here. 

Note: The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.