How is Priority Inbox helpful?
Modified on: Fri, 12 Jun, 2020 at 12:26 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Priority Inbox helps agents respond to conversations starting from the top of their view, without having to think through and select which conversation needs attention.
It helps in maintaining a good average first response time and response time for your customers without agents and supervisors having to consciously look at the metric, assign or pick conversations.
It also highlights the time for which the conversations have been waiting, to add to a sense of urgency in responding to them.
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