Yes, you could add showFAQOnOpen: true under config and that would display the FAQs first to the visitor when they click on the chat widget. You would also be able to hide the FAQs tab by making use of hideFAQ: true.
Can I take the visitor to the FAQ tab first on specific pages and hide it on the rest, when they click on the chat widget?
Modified on: Wed, 21 Feb, 2018 at 6:57 PM
To read about this feature on Freshdesk Mint, refer to this article instead
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