What are Smart Plugs?


Smart Plugs are custom integrations that you can pre-configure to fetch data from your system, CRM or any other third-party application. It gives you and your team the context you need to have an informed conversation with the customer.


When a conversation is selected in the Inbox page, the Smart Plugs enabled in the Settings page are executed in order, in the context of the selected conversation.


The Smart Plugs are loaded in a separate pane on the right side. This provides contextual information to the agent about the current conversation.