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FAQs visibility on web pages can be controlled by adding tags to them.


When you create a new FAQ category, you can associate it with tags and use those tags as parameters in the web messenger code snippet to display only a set of categories on different web pages. This helps you decide what works where and give visitors and users the unique context they need on every page.


To set tags to your web pages, checkout our developers documentation FAQ customization.


You need to use those tags in Freshdesk Messaging, while creating FAQs. To learn how to create FAQs in Freshdesk Messaging, refer this article.