How can I make a set of FAQ categories visible exclusively on a specific page of my website?
Modified on: Thu, 21 Mar, 2019 at 5:59 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
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This feature is not available on the old Freshdesk.
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FAQs visibility on web pages can be controlled by adding tags to them.
When you create a new FAQ category, you can associate it with tags and use those tags as parameters in the Freshchat code snippet to display only a set of categories on different web pages. This helps you decide what works where and give visitors and users the unique context they need on every page.
To set tags to your web pages, checkout our developers documentation FAQ customization.
You need to use those tags in Freshchat, while creating FAQs. To learn how to create FAQs in Freshchat, refer this article.
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