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Block spammers in Freshdesk Messaging (Freshchat)


Sometimes you might get offensive or abusive messages from spammy users. You can block spammers in Freshdesk Messaging (Freshchat) by blocking the IP address of the user. When you block an IP address, all current and new users from that IP address will be blocked. 


How to block IP address


Go to Admin > Block IP > Add IP address



Type the IP address and click Block this IP.



You can identify blocked users in Freshdesk Messaging (Freshchat) with the Blocked via IP tag which will be added to the user’s profile.



Note

The blocked user will be able to see the messenger and send messages but those messages won’t reach your Freshchat Inbox.


How to unblock IP address


If you blocked an IP address by mistake you can easily unblock it by clicking Remove against the IP address and then Yes, unblock this IP.



Things to consider before blocking an IP address

  • When you block an IP address, all current and new users from this IP address will be blocked. 

  • Some regions in the world have a limited number of IP addresses, so blocking one IP address could result in blocking more than one user.

  • Once blocked, a user cannot be unblocked. Removing blocked IP's will only affect new users messaging from that IP address. If you want to unblock a particular user, you have to contact support@freshchat.com or ping us through our widget.