Integrate Zendesk with Freshchat
You can integrate your Zendesk account with Freshchat.
To integrate your Zendesk account with Freshchat, you'll need the following information,
- Your Zendesk Admin Email ID
- Your Zendesk Subdomain - You can get this from your Zendesk URL. For example, if your Zendesk account URL is https://example.zendesk.com/ then your subdomain is 'example'.
- Your Zendesk Account Token (unused, if not, generate a new one) - You can get this from your Zendesk account by going to Channels > API > Token Access as shown in the screenshot below
How to setup the integration
Login to your Freshchat account as Account Owner/Admin.
Go to Admin > Integations > Zendesk
Add your Zendesk Admin email ID, subdomain, and account token.