Integrate Zendesk with Freshchat

You can integrate your Zendesk account with Freshchat .

Pre-requisites

To integrate your Zendesk account with Freshchat , you'll need the following information,

1. Your Zendesk Admin Email ID
2. Your Zendesk Subdomain - You can get this from your Zendesk URL. For example, if your Zendesk account URL is https://example.zendesk.com/ then your subdomain is 'example'.
3. Your Zendesk Account Token (unused, if not, generate a new one) - You can get this from your Zendesk account by going to Channels > API > Token Access as shown in the screenshot below

How to setup the integration

Login to your Freshchat account as Account Owner/Admin.

Go to Admin > Integations > Zendesk

Add your Zendesk Admin email ID, subdomain, and account token.