Why you should set an ample buffer time?
Modified on: Fri, 18 Oct, 2019 at 7:40 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
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This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you set the buffer time, make sure it has sufficient margin.
This will ensure that follow up messages sent by the user within the buffer time are added to the same ticket on resolution. Providing ample buffer time would minimise the creation of multiple tickets for the same conversation.
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