We will unmark an offline conversation when,
The conversation gets resolved.
The end customer messages on the ‘offline’ conversation during business hours.
When do we unmark an ‘offline’ conversation?
Modified on: Wed, 6 May, 2020 at 7:11 PM
If you’ve signed up for Freshchat after April 9, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before April 9, 2021, continue reading.
If you’ve signed up for Freshchat before April 9, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after April 9, 2021, continue reading.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
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