It will show an error message and ask the customer to provide the right input twice and if the customer still asks a question, the chat will be automatically transferred to a team member/agent.
What happens if a customer tries to ask a question in the middle of a Custom bot flow?
Modified on: Thu, 12 Dec, 2019 at 11:55 AM
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
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