What happens if a customer tries to ask a question in the middle of a Custom bot flow?
Modified on: Thu, 12 Dec, 2019 at 11:55 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
It will show an error message and ask the customer to provide the right input twice and if the customer still asks a question, the chat will be automatically transferred to a team member/agent.
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