Custom Bot supports the following response options,


  • Name
  • Email Address
  • Phone Number
  • Quick Reply buttons
  • Custom Responses (which includes free text, number, alpha numeric, and custom regex)


What is Custom Regex


Regex or Regular Expression is a special text string with a sequence of characters of a particular pattern. You can use this to get special inputs from your users like IMEI number, PNR number, Order ID, customer ID etc, and validate it.