What are the different response options available with Custom Bot?
Modified on: Thu, 12 Dec, 2019 at 12:08 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Custom Bot supports the following response options,
- Name
- Email Address
- Phone Number
- Quick Reply buttons
- Custom Responses (which includes free text, number, alpha numeric, and custom regex)
What is Custom Regex
Regex or Regular Expression is a special text string with a sequence of characters of a particular pattern. You can use this to get special inputs from your users like IMEI number, PNR number, Order ID, customer ID etc, and validate it.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
