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Save time with Keyboard Shortcuts


With Freshdesk Messaging's keyboard shortcuts you can carry out common actions with speed. Just click command + / on Mac or Ctrl + / on Windows from your Team Inbox. You can also access keyboard shortcuts by clicking on your profile image at the top right corner. 


You’ll get a slide-out on the right pane of your Team Inbox with a list of all available shortcuts.




Here’s a list of keyboard shortcuts available for Mac


Actions

Shortcut Keys

Resolve 

command + y

Send & Resolve

command + option + enter

Next/Prev Conversation

option + ↑/↓ 

Toggle Intelliassign On/Off

option + shift + i

Toggle Reply/Private Note

command + shift + ’

Open Custom View

command + shift + u


And here’s a list of keyboard shortcuts available for Windows,


Actions

Shortcut Keys

Resolve 

ctrl + y

Send & Resolve

ctrl + alt+  enter

Next/Prev Conversation

alt + ↑/↓ 

Toggle Intelliassign On/Off

alt + shift + i

Toggle Reply/Private Note

ctrl + shift + ’

Open Custom View

ctrl + shift + u