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TABLE OF CONTENTS


Freshdesk Messaging Cookie Policy


Use of Cookies


This Cookie Statement explains how Freshdesk Messaging (previously Freshchat) uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are and why we use them, as well as your rights to control our use of them.


What are Cookies?


Cookies are small pieces of information stored on your hard drive, not on Freshdesk Messaging. Cookies set by the website owner (in this case, Freshworks) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when you visit the website in question and also when you visit certain other websites.


Why do we use cookies?


We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance their experience with our product. Third parties serve cookies through our product for analytics purposes. This is described in detail below.


Cookies served through our product


The different cookies served through our product their purpose is described in the table below.


ApplicationCookie ProviderList of CookiesPurposeDuration
Freshdesk Messaging Agent PortalFreshdesk Messaging (formerly Freshchat) /Freshworkssession
User's session information30 days
session-tokenFreshchat App identifier
30 days
FC-APP-*Freshchat Server cookie, used for Authentication
30 days
FC-FCAUTH
Freshchat Server cookie, used for Authentication30 days
FC-XSRF-TOKEN
Freshchat server cookie, used for CSRF prevention
30 days
_fw_crm_v
Used to track Visitor/User identity and chat sessions performed by the User
1 year
XSRF-TOKEN
Used by Freshworks IAM/Org service, used for CSRF prevention
Session
_d
Used by Freshworks IAM/Org service agent session cookie, used to keep track of sessions and remember logins
1 year
Freshmarketer/Freshworks
 zarget_visitor_info
Freshmarketer visitor Info cookie
1 year
Heap Analytics
(Third-party app)
_hp2_id.APP_ID
This cookie is set by Heap, an user cookie (stores user_id, identity, other ids)
13 months
_hp2_ses_props.APP_ID
This cookie is set by Heap, Session properties cookie (stores timestamp and cookie domain/path)
30 minutes
_hp2_props.APP_ID
This cookie is set by Heap, Event properties cookie (stores properties set by addEventProperties API)
13 months
_hp2_hld.*
This cookie is set by Heap, Used to determine which domain a cookie can be set on (since public suffix domains block setting cookies on the top level)
Should not persist

Beamer notifications
(Third-party app)

Used to send new release notifications, important announcements, updates from the Freshdesk Messaging product


_BEAMER_FILTER_BY_URL_*
This cookie is set by Beamer stores whether to apply URL filtering on the feed.
20 minutes
_BEAMER_LAST_UPDATE_*
This cookie is set by Beamer stores the timestamp for the last time the number of unread posts was updated for this user.
300 days
_BEAMER_DATE_*
This cookie is set by Beamer stores Stores the latest date in which the feed was opened
300 days
_BEAMER_USER_ID_*
This cookie is set by Beamer stores Stores the latest date in which the feed was opened
300 days
_BEAMER_FIRST_VISIT_*
This cookie is set by Beamer to store the date of this user's first interaction with insights.
300 days
Freshdesk Messaging conversations widget (Web Messenger)Freshchat_fw_crm_v
Used to track Visitor/User identity and chat sessions performed by the User
1 year