We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

FAQs can be used in two ways:

  • First is a straightforward way in which users go to the FAQs section of the mobile app and web messenger to find solutions for their issues, instead of reaching out to the support personnel. FAQs have a search bar to help the users narrow down the relevant FAQ articles.


FAQs in Mobile App


Screenshot_2017-09-16-19-08-14-946_com.freshchat.agent.android.png 




Screenshot_2017-09-16-19-08-22-404_com.freshchat.agent.android.png Screenshot_2017-09-16-19-43-34-293_com.freshchat.agent.android.png


FAQs in the Web Messenger

Screen Shot 2017-09-16 at 6.37.59 PM.png Screen Shot 2017-09-16 at 7.28.01 PM.png

  • Second is when a user is in conversation with one of your agents and has asked a query that has already been addressed in one of your FAQs. In such cases, the agent can insert the FAQ into the conversation from within the inbox to quickly resolve the user issue.


An agent can send FAQs in chat from within the web app


     

                   

Screen Shot 2017-09-16 at 8.45.48 PM.png