We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Views give you a glimpse of all messages (new, assigned & resolved) in the Inbox.
How to use Views:
Click on the name of the view (by default - “Assigned to me” tab) which is accessible on the top left of the screen, on the left-hand pane.
A drop-down list of all pre-defined Views will appear.
Note: In case you are not a member of the Group to which the message has been mapped, you would not be able to pick it up.