We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The web messenger in Freshchat also known as the conversations widget, is used to deliver a convenient and contextual conversational messaging experience for customers.

If you want the widget to load async you will need to use the modified code below.

function initFreshChat() {
      token: "WEB_CHAT_TOKEN",
      host: "WEB_CHAT_HOST"

(function(d, id) {
    var fcJS;
    if (d.getElementById(id)) {
    fcJS = d.createElement('script');
    fcJS.id = id;
    fcJS.async = true;
    fcJS.src = 'https://wchat.freshchat.com/js/widget.js';
    fcJS.onload = initFreshChat;
}(document, 'freshchat-js-sdk'));

The above code should be added before the </body> tag of your website's HTML.