We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Every detail to be collected is attached with a type field Id and field name in the Pre-chat form code. If the field id for two fields is the same then the same entry will be in both the places. Make sure the field id is unique for different fields in the code.