We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Average Response time is calculated as the median of the response time of all the chat conversations. The response time that is displayed in the chat widget is the 90th percentile measure and it can also be viewed on the Admin Dashboard.