We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You should be logged into a web instance of your Freshchat account and open the below URL in the same browser, in a different tab.


For US - https://web.freshchat.com/diagnostics/html/index.html

For EU - https://web.eu.freshchat.com/diagnostics/html/index.html

How to share the test report

If you face any issues related to network delay or socket connection, go to the above URL. It will run against the logged in Freshchat account in your browser. 

Once the test run is complete, a report URL will be generated at the bottom. You can share this URL with our Freshchat support team at support@freshchat.com. We will be able to load that URL on our end and see the report of your site status and help you further.