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You can understand the efficiency and performance of your chatbot with bot performance analytics. You can analyze the number of messages exchanged in a bot conversation and the number of API calls triggered and also get a deep dive into the conversations as a whole - in terms of their type and properties. You can also find out which of your chatbots has the highest conversation completion/success rate, along with a breakdown of how your visitors interact throughout the chatbot flow.

Click on Analytics > Bot Analytics in your Freshchat account to monitor your bot's performance.

Curated reports:


Curated reports provide you with a 360-degree view of your chatbots’ performance. You can keep track of the metrics most relevant to your business use case. It also provides the essential information you need, so you can optimize your chatbot flows to enable better customer experiences. 

Conversation Overview Report: Provides a high-level understanding of conversation volume, trends, and status across bots. 

Customer Satisfaction Report: Get in-depth insights on customer satisfaction scores for bot conversations. 

System Performance Report: Understand how your bots perform concerning integrations through response time and success/failure rates. 

Messages Overview Report: Overview of the number of messages sent by the chatbot, customer, and agents.

Custom Reporting

Custom reporting in Freshbots’ Analytics lets you build reports unique to your business use case with minimal effort. Pick the metrics you want to be displayed, apply the required filters, and employ the necessary dimensions to analyze your data. Learn how to build your report.

Reach out to support@freshdesk.com for any support queries.