To continue using Freddy Answers within Freshchat 's latest (2021 and above) plans, there are a few actions that you need to take. The configured Answers that are migrated to the latest plans will be in the draft state by default, please re-deploy them for continued usage. 

A quick guide to re-deploy bots:

• Open the migrated bot that you have to re-deploy

• Go to the ‘Deploy’ tab within the bot

• Choose ‘Conversations widget’ under Deploy options 

• Configure any other changes if needed

• Hit Save and publish the bot

• Go to Admin → Topics 

• Click on the topic you want to map the bot to or create a New Topic

• Toggle ON the ‘Trigger a Bot’ option and a dropdown with all bots will be displayed

• Select the bot that needs to be reconfigured, hit Save, and publish

Freddy Answers will now be ready to use within the Unified Bot Builder.