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    If you’ve signed up for Freshchat before April 29, 2021, read the old articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
    April 29, 2021, continue reading.
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    If you’ve signed up for Freshdesk Messaging after April 29, 2021, read the new articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up before
    April 29, 2021, continue reading.
    Solution home Features in Freshchat

    Automation

    Automate conversation assignment with Assignment Rules, IntelliAssign and Message Channels.

    • Assign Conversations to Agents
      Mon, 6 Jun, 2022 at 3:42 PM
    • What are Assignment Rules in Freshchat ?
      Mon, 6 Jun, 2022 at 3:42 PM
    • What is IntelliAssign in Freshchat ?
      Wed, 2 Aug, 2023 at 7:49 PM
    • What are Topics in Freshchat ?
      Mon, 6 Jun, 2022 at 3:42 PM
    • Send proactive messages and engage your customers
      Mon, 6 Jun, 2022 at 3:42 PM
    • Triggered Messages in Freshchat
      Mon, 6 Jun, 2022 at 3:42 PM
    • Targeted Messages with Freshchat
      Mon, 6 Jun, 2022 at 3:42 PM
    • Email Campaigns
      Mon, 6 Jun, 2022 at 3:42 PM
    • Advanced Automations
      Wed, 2 Aug, 2023 at 7:49 PM
    • Placeholders for Advanced Automations
      Wed, 2 Aug, 2023 at 7:49 PM
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