If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
What are Views?
Modified on: Tue, 15 Oct, 2019 at 1:35 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Views give you a glimpse of all messages (new, assigned & resolved) in the Inbox.
How to use Views:
Click on the name of the view (by default - “Assigned to me” tab) which is accessible on the top left of the screen, on the left-hand pane.
A drop-down list of all pre-defined Views will appear.
Note: In case you are not a member of the Group to which the message has been mapped, you would not be able to pick it up.
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