If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
How do I hide the Agent & Bot Name?
Modified on: Mon, 2 Nov, 2020 at 6:34 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
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You could make use of agent: {hideName: false} as part of the config to hide both the Agent and Bot Name.
You can set it to true to hide the agent's name. This would be replaced by the App Name you had configured under Admin > Account Settings >App Name.
For widget customisations check our developers portal here: https://developers.freshchat.com/#customisation-wgt
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