How do I hide the Agent & Bot Name?
Modified on: Mon, 18 Mar, 2019 at 5:21 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
You could make use of agent: {hideName: false} as part of the config to hide both the Agent and Bot Name.
You can set it to true to hide the agent's name. This would be replaced by the App Name you had configured under Settings>Account Settings>App Name.
For widget customisations check our developers portal here: https://developers.freshchat.com/#customisation-wgt
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
