When you have content on a specific topic added as an FAQ to your account, you could directly share it with your customers in a conversation. You could make use of the insert FAQ option in the reply text editor and search for the FAQ or select it from the list of categories and click on Send.
Modified on: Tue, 6 Mar, 2018 at 6:46 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.