To help customers achieve GDPR compliance, Freshchat has introduced the following new features.


At a broader account level, account admins will have the option to:

  • Not store IPs

If you select this, Freshchat won't be able to identify the user location.

  • Turn-off social profile enrichment

Any user information that we add automatically through our enrichmenttools will no longer be available.

  • Opt out of analytics

Freshchat will stop sending any data to third party analytics tools.


To set up the above options,

  1. Go to Settings
  2. Select GDPR in Security & Compliance


    Make the required changes in General Settings. This will be applicable at the account level.



For individual users, you will be able to:

  • Delete users
  • Export user data and
  • Turn-off events timeline


You will also have the option to:

  • Delete a team member

            Contact the Freshchat team at support@freshchat.com to delete a team member. We will delete the data but the name will be                 retained to get context on the conversations the member has had.

  • Delete your account

           Contact the Freshchat team at support@freshchat.com to delete your account.