To help customers achieve GDPR compliance, Freshchat has introduced the following new features.
At a broader account level, account admins will have the option to:
- Not store IPs
If you select this, Freshchat won't be able to identify the user location.
- Turn-off social profile enrichment
Any user information that we add automatically through our enrichmenttools will no longer be available.
- Opt out of analytics
Freshchat will stop sending any data to third party analytics tools.
To set up the above options,
- Go to Settings
- Select GDPR in Security & Compliance
Make the required changes in General Settings. This will be applicable at the account level.
For individual users, you will be able to:
- Delete users
- Export user data and
- Turn-off events timeline
You will also have the option to:
- Delete an agent
Contact the Freshchat team at firstname.lastname@example.org to delete a agent. We will delete the data but the name will be retained to get context on the conversations the member has had.
- Delete your account
Contact the Freshchat team at email@example.com to delete your account.