As a GDPR-compliant business, Freshchat offers several options to help you, our customers with GDPR compliance. Account admins will have the option to:

• Not store IPs

If you select this, Freshchat won't be able to identify the user location.

• Turn-off social profile enrichment

Any user information that we add automatically through our enrichment tools will no longer be available.

• Opt out of analytics

Freshchat will stop sending any data to third party analytics tools.

To set up the above options,

1. Go to Admin > GDPR under Security & Compliance
   
   
   

   Make the required changes in General Settings. This will be applicable at the account level.

   
   

For individual users, you will be able to:

• Delete users
• Export user data and
• Turn-off events timeline

You will also have the option to:

• Delete an agent
  Contact the Freshchat team at support@freshchat.com to delete a agent. We will delete the data but the name will be retained to get context on the conversations the member has had.
  
  
• Delete your account

           Contact the Freshchat team at support@freshchat.com to delete your account.