We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


As a GDPR-compliant business, Freshdesk Messaging offers several options to help you, our customers with GDPR compliance. Account admins will have the option to:

  • Not store IPs

If you select this, Freshdesk Messaging won't be able to identify the user location.

  • Turn-off social profile enrichment

Any user information that we add automatically through our enrichment tools will no longer be available.

  • Opt out of analytics

Freshdesk Messaging will stop sending any data to third party analytics tools.


To set up the above options,

  1. Go to Admin > GDPR under Security & Compliance


    Make the required changes in General Settings. This will be applicable at the account level.



For individual users, you will be able to:

  • Delete users
  • Export user data and
  • Turn-off events timeline


You will also have the option to:

  • Delete an agent
    Contact the Freshdesk Messaging team at support@freshchat.com to delete a agent. We will delete the data but the name will be retained to get context on the conversations the member has had.

  • Delete your account

           Contact the Freshdesk Messaging team at support@freshchat.com to delete your account.