We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
As a GDPR-compliant business, Freshdesk Messaging offers several options to help you, our customers with GDPR compliance. Account admins will have the option to:
- Not store IPs
If you select this, Freshdesk Messaging won't be able to identify the user location.
- Turn-off social profile enrichment
Any user information that we add automatically through our enrichment tools will no longer be available.
- Opt out of analytics
Freshdesk Messaging will stop sending any data to third party analytics tools.
To set up the above options,
- Go to Admin > GDPR under Security & Compliance
Make the required changes in General Settings. This will be applicable at the account level.
For individual users, you will be able to:
- Delete users
- Export user data and
- Turn-off events timeline
You will also have the option to:
- Delete an agent
Contact the Freshdesk Messaging team at firstname.lastname@example.org to delete a agent. We will delete the data but the name will be retained to get context on the conversations the member has had.
- Delete your account
Contact the Freshdesk Messaging team at email@example.com to delete your account.