Yes, you can delete personal data of your users and customers on Freshchat . We will support and handle your users’ right to be forgotten?  Follow the steps below:

1. Go to Admin > GDPR under Security and Compliance > Users
2. In the search bar, search for an user by their name, email address, or other identifiers
3. Click Forget User

User details like user properties, user information, conversations with the users, and their events timeline / website navigation path will be deleted.