1. Go to Admin
  2. Click GDPR under Security and Compliance
  3. Click Users
  4. In the search bar, search for an user by their name, email address, or other identifiers
  5. Click Request Data

Once requested, Freshchat will get back to you with an email carrying an export of the user’s data.


User Data can be passed into your CRM or Freshsales or Freshdesk via integration and reported/exported. We do not allow direct User Data export from Freshchat.