How can I export a user’s data?
Modified on: Tue, 19 Mar, 2019 at 11:31 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
- Go to Settings
- Click GDPR under Security and Compliance
- Click Users
- In the search bar, search for an user by their name, email address, or other identifiers
- Click Request Data
Once requested, Freshchat will get back to you with an email carrying an export of the user’s data.
User Data can be passed into your CRM or Freshsales or Freshdesk via integration and reported/exported. We do not allow direct User Data export from Freshchat.
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