If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
How can I get Freshchat widget across all my websites/portals/products?
Modified on: Mon, 9 Dec, 2019 at 3:27 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
In Freshchat, you can use a single instance(account) across multiple websites. To do so, you have to declare a unique siteID for each of these website while adding the Freshchat widget code to the websites. When users ping you from these websites, each conversation/user from the different websites will be treated as a different user/conversation. Whereas, pages/sites with the same siteID will have common users/conversations.
For more information on how to declare siteID, visit Freshchat developer’s portal:
https://developers.freshchat.com/web-sdk/#multi-site
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