We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


The web messenger in Freshdesk Messaging, also known as the conversations widget, is used to deliver a convenient and contextual conversational messaging experience for customers. You can use the same Freshdesk Messaging (formerly Freshchat) account across multiple websites. 

  • Declare a unique siteID for each of these website and add the web messenger widget code to the websites. When a customer or a site visitor pings you from these websites, each conversation/user from the different websites will be treated as a different user/conversation. Whereas, pages/sites with the same siteID will have common users/conversations. 


For more information on how to declare siteID, visit the Freshdesk Messaging (formerly Freshchat) developer’s portal.