When I resolve a conversation in Freshchat it is not getting reflected in my Facebook chat, why?
Modified on: Wed, 2 Jan, 2019 at 5:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshchat can be integrated with Facebook pages and the messages sent by users to that page can be pulled into Freshchat as conversations. However, resolving a conversation in Freshchat does not resolve it on Facebook.
Right now, we don't support this but we have already started working on it and we'll keep you posted.
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