Field name got wrongly populated through Pre-chat form, why?
Modified on: Wed, 2 Jan, 2019 at 6:16 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
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This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Every detail to be collected is attached with a type field Id and field name in the Pre-chat form code. If the field id for two fields is the same then the same entry will be in both the places. Make sure the field id is unique for different fields in the code.
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