We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Facebook integration assigns chats from the Facebook page to Freshchat group mapped during the integration. Please enable IntelliAssign for the group to get Facebook auto-assigned in Freshdesk Messaging.