Why is the user's last seen time is not getting updated?
Modified on: Wed, 2 Jan, 2019 at 6:32 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Last seen shows the time when the user was last online. There might be a slight misinterpretation when the user creates two or more instances of the same user profile. In that case, the last seen might look different for the same user. Please check their email ID in the People tab.
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