We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Clearing Cache and cookies in the browser settings would solve this issue. However, if you wish to clear the cookies for the Freshdesk Messaging (formerly Freshchat) webpage alone, please follow the steps below.
Clearing Cache in inspect element:
This is done if the agent has trouble logging in. They can go to web.freshchat.com and right click and select inspect element-->Application Tab-->Clear storage.
This method clears the cache and cookies just for the Freshdesk Messaging website so that the user need not worry about losing saved data or passwords for other websites.