If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
Chat notifications are not working in my browser, what do I do?
Modified on: Thu, 21 Nov, 2019 at 5:26 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
1. Check if you have enabled notifications in your Freshchat account. Click here to learn how to do enable notifications in Freshchat
2. Check if notifications are being blocked by your web browser. Click here to learn how to enable push notifications in your browser.
3. Alternatively, notifications could be blocked by ad blockers. Make sure you disable it.
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