You should be logged into a web instance of your Freshchat account and open the below URL in the same browser, in a different tab.
How to share the test report
If you face any issues related to network delay or socket connection, go to the above URL. It will run against the logged in Freshchat account in your browser.
Once the test run is complete, a report URL will be generated at the bottom. You can share this URL with Freshchat support. We will be able to load that URL on our end and see the report of your site status and help you further.