Freshchat Connection Diagnostic Checker
Modified on: Thu, 16 May, 2019 at 5:56 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You should be logged into a web instance of your Freshchat account and open the below URL in the same browser, in a different tab.
For US - https://web.freshchat.com/diagnostics/html/index.html
For EU - https://web.eu.freshchat.com/diagnostics/html/index.html
How to share the test report
If you face any issues related to network delay or socket connection, go to the above URL. It will run against the logged in Freshchat account in your browser.
Once the test run is complete, a report URL will be generated at the bottom. You can share this URL with Freshchat support. We will be able to load that URL on our end and see the report of your site status and help you further.
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