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TABLE OF CONTENTS

Localization


Localization is the feature where your agents and users can view content on Freshdesk Messaging in their preferred language. As part of Localization settings, the application takes care of text (Internationalization), dates, numbers and timestamps.


Freshdesk Messaging conversations widget (web messenger)


The Freshdesk Messaging conversations widget (web messenger) will be displayed based on the user’s browser language (also referred as locale)


Supported Locales


The Freshdesk Messaging conversations widget (web messenger) currently supports the following locales.


Locale name (in English)

Locale code (Mapped in Freshdesk Messaging)

Arabic

ar

Catalan

ca

Chinese Mainland

zh-cn

Chinese Simplified

zh-tw

Czech

cs

Danish

da

Dutch

nl

English

en-us

Estonian

et

Finnish

fi

French

fr

German

de

Hebrew

he

Hindi

hi

Hungarian

hu

Indonesian

id

Italian

it

Japanese

ja

Korean

ko

Latvian

lv

Malay

ms

Norse

no

Polish

pl

Portuguese - Brazil

pt-br

Portuguese - Portugal

pt-pt

Russian

ru

Slovak

sk

Slovenian

sl

Spanish

es

Spanish (Latin America)

es-mx

Swedish

sv

Thai

th

Turkish

tr

Ukrainian

uk

Vietnamese

vi

Welsh

cy


When the Freshdesk Messaging conversations widget (web messenger) is loaded for the first time, it automatically matches the user’s browser locale with the supported list and renders the content. For example, if the browser locale is Spanish, the header will be “Envíenos un mensaje” instead of “Message Us” on page load.


If the browser locale is not supported, the messenger will fallback to English.


Locale values based on countries are different. For example, the english language has locale values ‘en-us’ for American English and ‘en-gb’ for British English. The default English locale code for Freshdesk Messaging is ‘en-us’. Even if the user’s browser locale is ‘en-gb’, it will automatically map it to ‘en-us.’ This is the case for other locales too.


Note: Freshdesk Messaging localization has Right-To-Left (RTL) support for Arabic and Hebrew languages




Override Options


The Messenger locale can be overridden in the following ways.


1. Messenger Initialization


Set “locale” property in the window.fcWidget.init function as shown below.

<!--Body-->
<script>
  function initFreshChat() {
    window.fcWidget.init({
token: "WEB_CHAT_TOKEN", //Replace with your Freshchat Token by going to Admin > Web Messenger
      host: "https://wchat.freshchat.com",
      locale: "fr"
    });
  }
function initialize(i,t){var e;i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e))}function initiateCall(){initialize(document,"freshchat-js-sdk")}window.addEventListener?window.addEventListener("load",initiateCall,!1):window.attachEvent("load",initiateCall,!1);
</script>
<!--Body-->

2. User update action


You can also set the language programmatically using the setLocale function.


        window.fcWidget.user.setLocale(selectedLanguage)


Make sure selectedLanguage is one of the supported locales listed in the Supported locales table.

<!--Body-->
<script>
  function initFreshChat() {
    window.fcWidget.init({
token: "WEB_CHAT_TOKEN", //Replace with your Freshchat Token by going to Admin > Web Messenger
      host: "https://wchat.freshchat.com"
     //Widget initialized without locale
    });
  }
function initialize(i,t){var e;i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e))}function initiateCall(){initialize(document,"freshchat-js-sdk")}window.addEventListener?window.addEventListener("load",initiateCall,!1):window.attachEvent("load",initiateCall,!1);
</script>
<script>
  //Consider a dropdown with id #lang-btn to select the language
  $('#lang-btn').on('change',function() {
    var selectedLanguage = jQuery(this).val();
    //Setting the Widget Locale
    window.fcWidget.user.setLocale(selectedLanguage);//Replace selectedLanguage with preferred language such as ‘fr’
  });
</script>
<!--Body-->
Note: If there is more than one browser locale enabled, Freshdesk Messaging will always consider the default (primary) language.