Steps to follow if a customer has disabled push notifications and wants to enable it again
Modified on: Mon, 2 Nov, 2020 at 6:29 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
1. Share your Freshchat account's Web Notifications URL to the customer. You can do this only if you're an Admin. You can find the Web Notifications URL by going to Admin > Account Settings > Site/App Settings > Preferred Web Notifications Domain Name.
2. Once the customer opens the URL, ask them to click on the lock icon in the URL bar and go to Site Settings.
3. The customer must select 'Allow' for Notifications, Pop-ups and Redirects and Sounds.
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