Steps to follow if a customer has disabled push notifications and wants to enable it again

Modified on: Mon, 6 Jun, 2022 at 3:43 PM

1. Navigate to Admin > Account Settings > Site/App Settings > Preferred Web Notifications Domain Name > copy your Freshchat account's Web Notifications URL and share it with your customer.

2. Once the customer opens the URL, ask them to click on the lock icon in the URL bar and go to Site Settings.

3. The customer must select 'Allow' for Notifications, Pop-ups and Redirects and Sounds to enable push notifications.