1. Share your Freshchat account's Web Notifications URL to the customer. You can do this only if you're an Admin. You can find the Web Notifications URL by going to Admin > Account Settings > Site/App Settings > Preferred Web Notifications Domain Name.

2. Once the customer opens the URL, ask them to click on the lock icon in the URL bar and go to Site Settings.

3. The customer must select 'Allow' for Notifications, Pop-ups and Redirects and Sounds.