If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.

If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.

Freshchat APIs and Webhooks

With Freshchat conversation APIs and webhooks you can customize and extend Freshchat's capabilities. You can use API's to integrate with a custom bot, push or pull data from your own CRM or any external CRM, and much more.