We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

This is because Freshchat hasn’t been enabled for your Freshdesk instance as a support channel.

Please send an email to support@freshchat.com and we will enable it for you from the backend.

Once enabled, you have to refresh your Admin screen on Freshdesk and you will find Freshchat  added to your list of support channels.