We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


Download Transcript

What is the Download Transcript app?

Download Transcript is an app that allows agents to download an entire conversation transcript in one click as a text file (.txt) on your local device.

Download Transcript is available in the Freshchat Apps store (Marketplace). The limit to the number of messages sent in a conversation is 200.

How to install Download Transcript:

To install go to Apps > Chat, Video and Telephony > Download Transcript > Install.

You will be redirected to the configurations screen

Before you can start using Download Transcript, you need to add the API Token of your Freshchat account. 

How to get API Token

To get the API Token, go to Admin > API Tokens > Generate Token. Once the token is generated, click copy

Then paste it to the App settings. Once you’ve added the API Token, click Verify and then Save. 

The app is ready to use now.


How to download transcripts?

Navigate to any conversation in Inbox and then click on the  icon at the bottom of the message editor

The conversation transcript will be automatically downloaded and stored in your local device.