The Dashboard gives a real-time overview of all the current activities in your account. It is customised according to your Freshchat plan and provides a visual summary of your team’s performance. Dashboard helps you measure speed of response, monitor conversation trends, view average resolution time, and deep dive into any agent’s workload. It also gives you information on agent availability.


There are two types of Dashboard views available in Freshchat based on your account plan: Basic and Advanced. Only Estate and Forest plan users have access to Advanced dashboard.