We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


The Dashboard gives a real-time overview of all the current activities in your account. It is customised according to your Freshdesk Messaging plan and provides a visual summary of your team’s performance. Dashboard helps you measure speed of response, monitor conversation trends, view average resolution time, and deep dive into any agent’s workload. It also gives you information on agent availability.


There are two types of Dashboard views available in Freshdesk Messaging based on your account plan: Basic and Advanced. Only Pro and Enterprise plan users have access to Advanced dashboard.