If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
What does full access to Dashboard mean?
Modified on: Fri, 12 Jun, 2020 at 12:06 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
The Dashboard gives a real-time overview of all the current activities in your account. It is customised according to your Freshchat plan and provides a visual summary of your team’s performance. Dashboard helps you measure speed of response, monitor conversation trends, view average resolution time, and deep dive into any agent’s workload. It also gives you information on agent availability.
There are two types of Dashboard views available in Freshchat based on your account plan: Basic and Advanced. Only Estate and Forest plan users have access to Advanced dashboard.
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