If you've integrated Freshdesk and Freshchat but you're facing issues where the screen is always loading or blanking out, please try out the following:

1. Check if you have added the right API keys to complete the integration.
2. Refer to these solution articles to make sure the integration works both ways:
   1. Freshchat — Freshdesk integration.
   2. Freshdesk — Freshchat integration.
3. Try clearing your cache on your browser and refresh the page. 

Your issue should be resolved. If it's not yet resolved, please reach out to support@freshchat.com.